Privacy Policy

Privacy and Cookies Policy

This Privacy and Cookies Policy aims to explain how Diplomata Biscuit collects, stores, and processes your personal data and other data that may be collected for statistical analysis purposes.

Diplomata Biscuit, with headquarters at Rua Domingos Ferreira Pinto Bastos, nº 25, in 3830-167 Ílhavo, NIPC 513005030, is responsible for the website www.diplomatabiscuit.pt. We are committed to ensuring the privacy and protection of personal data of customers and visitors, following all current legal and regulatory standards.

Diplomata Biscuit reserves the right to update and change its Privacy and Cookies Policy periodically to reflect any modifications in how our customers' personal data is processed or in legal terms. The latest and most current version of the Privacy and Cookies Policy will be displayed on Diplomata Biscuit, and it is advisable to check it periodically for any updates or changes.

GUIDING PRINCIPLES

The main objective of this policy is to consolidate the relationship of trust and proximity between Diplomata Biscuit and its customers. It also aims to demonstrate transparency in the processing of collected data and inform all customers of their rights and how they can exercise them, as personal data subjects.

LEGAL BASIS

Diplomata Biscuit acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), and applicable data protection legislation in all processes involving the processing of personal data.

According to the GDPR Agreement, personal data is defined as: "Any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person."

DATA PROTECTION

We use various measures to ensure the security of the information collected, the protection of personal data collected, and to prevent undue use, alteration, or access, unauthorized disclosure, loss, or destruction.

As the data subject, the customer has the right to know what data is collected and stored, as well as to change it in the customer area and request its export or deletion from the store.

DATA COLLECTED I. Customer registration or purchase

When registering or purchasing at Diplomata Biscuit, the following data is collected: email, name, address, postal code, city, telephone, and NIF. The data collected through the customer's purchase process will be processed automatically and is intended for order processing, such as order dispatch or invoice issuance.

II. Newsletter
When subscribing to the Diplomata Biscuit Newsletter, the following data is collected: name and

email.

III. Contact form
Diplomata Biscuit may also request personal data on contact forms,

namely, name, email, and other information that the visitor provides us.

IV. Browsing Diplomata Biscuit

Data related to browsing the store is also always collected. Examples of this type of data include device and browser information, network information, and IP address.

PURPOSE FOR WHICH DATA IS COLLECTED

Personal data is collected and processed for the following purposes:

Service provision:

●  Compliance with tax obligations;

●  Order dispatch;

●  Order processing;

●  Invoicing;

●  Problem resolution such as cancellation, product returns, or refund of the value of products and/or service in accordance with current law;

●  Customer support: clarification of doubts about products, the operation of {store name} or any other question requested by the customer;

Direct Marketing (e.g., email marketing):

To keep the customer updated on order statuses or any news at Diplomata Biscuit, we may send emails and/or SMS with commercial communications regarding offers, products, or campaigns, as well as thematic content and information about the processing of registered orders.

For marketing purposes, at Diplomata Biscuit, we may consider and use certain data such as viewed products, products in a wishlist, or left in an abandoned cart.

Marketing communications are sent after and with the customer's prior consent.

In all cases, Diplomata Biscuit seeks to ensure that the information and data collected and used are adequate for the described purposes and do not constitute an invasion of the customer's privacy.

WHEN DO WE COLLECT DATA?

Data is collected when a customer registers at {store name}, subscribes to the newsletter, fills out the contact form, registers an order, or during navigation in the store.

WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

The personal data subject has the right, at any time, to request access, rectification, objection, export, and/or deletion, as well as the right not to be subject to automated decisions.

The customer can exercise any of these rights with Diplomata Biscuit by submitting a request sent to the following address: company@diplomatabiscuit.pt. The customer can also file a complaint with the National Commission for Data Protection (CNPD).

DATA RETENTION

{store name} is obliged to retain information for tax purposes and audits in accordance with current law.

The data subject can, at any time, request to access, rectify, or delete their personal data by sending an email to company@diplomatabiscuit.pt.

If the customer registers at {store name}, they can verify, edit, or delete their personal information at any time from the customer area at Diplomata Biscuit.

At the customer's request, Diplomata Biscuit may change certain customer data associated with registered orders.

DATA SHARING

Diplomata Biscuit does not transfer or sell any type of personal data to any other entity besides those necessary for the operation of the service. Personal data will also not be used for any other purpose without the proper consent of the data subject.

Any third party entity with which customer data may be shared is obliged to use it exclusively to ensure the proper functioning of its service on behalf of Diplomata Biscuit.

Diplomata Biscuit may also disclose personally identifiable information under special circumstances, such as in compliance with court orders that require it or when certain actions violate the Terms and Conditions of the business.

COOKIES

{store name} uses cookies on its website. The cookies used do not collect information that identifies the visitor, but rather how they interact with the store's website. The collected data is used for statistical purposes, service provision, and improvement of the user experience.

WHAT TYPES OF COOKIES ARE USED?

Analytical Cookies: Used for the purpose of creating and analyzing statistics, in order to improve the functioning of the website, without ever collecting personal information.

Functionality Cookies: Store user preferences regarding the use of the site, so that it is not necessary to reconfigure the site each time it is visited.

Third-Party Cookies: These cookies are created by third-party services, such as Google, YouTube, Facebook, among others. They can be used to show you advertising related to your actions on the website.

For any other question related to the protection of your personal data or about the cookies used, you can contact us through the following address: company@diplomatabiscuit.pt.